At Rejina Pyo we value your privacy and are committed to protecting your personal data, ensuring that any information you provide to us is kept appropriately secure and processed fairly and lawfully. 

This Privacy Policy describes how Rejina Pyo (referred to in this policy as we, us and our) collects, uses and shares your personal information when you visit or make a purchase from www.rejinapyo.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, place an order online, register for an account with us, use your device to interact with our digital content or send an inquiry to our Customer Care Team, we collect certain information about your device and your order. Please see details below to learn more about what personal information we collect and how we use it. 

Device Information

Examples of personal information collected: web browser, IP address, time zone, cookies, what sites or products you view, search terms and information about how you interact with the site.

We automatically collect Device Information when you access our Site using the following technologies: cookies, log files, web beacons, tags and pixels. 

Purpose of collection: To load the site accurately, to analyse and track Site usage and customer patterns so that we can optimize the user experience and consistently improve our products and service.  

Order Information

Examples of personal information collected: name, billing address, shipping address, payment information, email address and phone number. 

This personal information is collected directly from you. 

Purpose of collection: we use the Order Information that we collect to fulfill any orders placed through our Site, to process your payment information, arrange shipping, provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.  

Customer Care Information

This personal information is collected directly from you.

Purpose of collection: To provide customer support. 

Registering for an Account

Examples of personal information collected: name, email address and create password.

This personal information is collected directly from you.

Purpose of collection: To create a seamless shopping experience, faster checkout process, and allow you to review your order history.

Signing up to the Newsletter

Examples of personal information collected: email address.

This personal information is collected directly from you.

Purpose of collection: To keep you informed about new product launches, brand news, exclusive events and special offers.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services as described above. For example: 

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy. For more information about how to opt-out of having your information used by Google Analytics visit: https://tools.google.com/dlpage/gaoptout .

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

When your order is delivered by one of our courier service providers, only the information necessary to deliver your order is provided. The privacy policy of that courier service may apply where they also process your personal data in their role as a data controller under applicable data protection laws. Please visit the privacy policy on the website(s) of the courier service which delivers your order for more information.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

We retain personal data for our records only for so long as it is necessary for the purpose(s) for which it was originally collected, as stated above under ‘Personal information We Collect’, unless and until you ask us to delete this information. Please see the ‘Your rights’ section below for more information on your right of erasure.  

YOUR RIGHTS

Under applicable data protection laws you have the right to ask for:

Details of the personal information we hold and process about you.

For a copy of your personal information.

Your personal information to be corrected or updated. 

In certain circumstances, we limit or restrict the use of your personal information. 

In certain circumstances, we delete your personal information.

If you would like to exercise your rights in relation to your personal information, please contact our Customer Care Team at customercare@rejinapyo.com. Please note that in order to process your request we may be required to ask you for further information in order to confirm your identity. 

COOKIES

What are Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies, including strictly necessary, functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how visitors use the website, for instance identifying whether it’s your first time visiting or if you are a frequent visitor.

How We Use Cookies 

We use cookies to analyse how visitors use our site, and improve the quality and user experience. This includes keeping track of the items in your shopping cart, remembering when you make repeat visits to the Site, analyse how you navigate the internet, what sites you click on and how you arrived at our Site. 

HOW TO CONTROL COOKIES

Most web browsers automatically accept cookies, however you can manage this through your browser controls by visiting your browser’s ‘Tools’ or ‘Preferences’ menu. For more information on how to modify your browser settings or how to control, block or filter cookies can be found in your browser’s help file or by visiting sites such as: www.allaboutcookies.org. 

Please note that when you delete or disable cookies you may not be able to access all areas of our Site or your user experience may be negatively affected.

To opt out of being tracked by Google Analytics please visit Google Analytics Opt-out Browser and download and install the add-on for your web browser. 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare@rejinapyo.com or write to us using the details provided below:

Rejina Pyo Ltd, 21 Turle Road N4 3LZ