Shipping policy

Our standard shipping times are:
UK: 1-3 business days
Europe & International: 2-5 business days

For local customers in London, you have the option to collect your order in-store by selecting “In-Store Collection” at checkout. This service is available at no additional cost.

Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

Shipping fees:

Shipping to UK: £10
Shipping to EU: £25
International Shipping: £35

Please note: Deliveries outside the UK may be subject to local import duties and taxes, which are calculated and prepaid at checkout. You will not be charged additional fees upon delivery. These charges are imposed by the destination country and are beyond our control. We recommend contacting your local customs office for further information.

Customers in the USA

The United States' de minimis exemption, which allows goods valued under $800 to enter the country duty-free, is a key aspect of international trade. For goods shipped from the UK to the US, this exemption applies to individual orders valued at $800 or less, meaning they will likely enter the US without incurring import duties or taxes. The exemption applies per person, per day, meaning that if multiple shipments are made within the same day by the same individual, the cumulative value must be under $800 to qualify for the exemption.

Important: Duties and import fees are non-refundable, even if you choose to return your items.

For any questions or concerns, please contact our Customer Care team at customercare@rejinapyo.com or WhatsApp us at +44 7354 848215.