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We’re taking the current global situation around COVID-19 very seriously, and we would like to let you know that we are taking the necessary precautions to keep our staff, couriers and customers safe.
We remain open for business and deliveries will continue, but in response to the current UK government guidance to limit contact as much as possible we will be extending our shipping window. For the time being your online purchases will now be delivered within 3 - 10 business days. We will continue to monitor the official advice from the government, the WHO and the NHS and we will keep in touch as the situation changes.
We appreciate your support and understanding at this time, and send on our positive well wishes to you and your family.
Our regular shipping terms are delivered between 3-5 business days from date of order placed.
Shipping to UK: £5
Shipping to EU: £8
International Shipping: £15
Shipping to Russia: £50
Once the order has been dispatched you will receive tracking number via email.
* Please note that delivery outside of the EU may be subject to local import taxes, which are your responsibility where they apply *
Our policy lasts 14 days. If 14 days have gone by since your receipt of purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tags and labels attached.
Every item is checked prior to dispatch and kept as a record. Any intentional damage to the product prior to return will be charged in full and cannot be returned.
To complete your return, please email us at email@example.com the reason for the return and we will send you further instructions.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be accepted.
Any item that is returned more than 14 days after receipt of goods will not be accepted.
* All discounted archive items will be final sale
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged, or if the size is incorrect. If you need to exchange it for the same item, send us an email at email@example.com and we will send you further instructions. Please note while we offer free returns shipping, the exchange shipping cost is the responsibility of the customer, you will be invoiced for the additional shipping charge.
We offer free return shipping. Please email firstname.lastname@example.org for further instructions.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.