Our standard shipping times are:
UK: 1-3 business days
Europe & International: 2-5 business days

For local customers in London, you have the option to collect your order in-store by selecting “In-Store Collection” at checkout. This service is available at no additional cost.

Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

Shipping fees:
Shipping to UK: £10
Shipping to EU: £25
International Shipping: £35

Please note: Deliveries outside the UK may be subject to local import duties and taxes, which are calculated and prepaid at checkout. You will not be charged additional fees upon delivery. These charges are imposed by the destination country and are beyond our control. We recommend contacting your local customs office for further information.

Customers in the USA

The United States' de minimis exemption, which allows goods valued under $800 to enter the country duty-free, is a key aspect of international trade. For goods shipped from the UK to the US, this exemption applies to individual orders valued at $800 or less, meaning they will likely enter the US without incurring import duties or taxes. The exemption applies per person, per day, meaning that if multiple shipments are made within the same day by the same individual, the cumulative value must be under $800 to qualify for the exemption.

Important: Duties  and import fees are non-refundable, even if you choose to return your items.

For any questions or concerns, please contact our Customer Care team at customercare@rejinapyo.com or WhatsApp us at +44 7354 848215.

Returns

We gladly accept returns on eligible items within 14 days of delivery. Items must be returned in their original condition — unworn, unwashed, with all tags and packaging intact.

Return shipping and processing fees will be deducted from your refund total and vary based on your location:

UK: £15
Europe: £30
International: £35

International Returns, Duties & Fees
Please note: Duties and import fees (paid at checkout) are non-refundable. These charges are imposed by the destination country and are beyond our control. We recommend contacting your local customs office for further information.

For orders picked up in-store, if you request a return shipping label, the applicable return shipping and processing fee will still apply. Alternatively, you may return items in-store at no additional return fee.

Our return policy lasts 14 days from the date you receive your purchase. After 14 days, we unfortunately cannot offer refunds or exchanges.

To be eligible for a return, items must be unused, unworn, unwashed, and in the same condition as received, including original packaging, tags, and labels attached.

All items are carefully inspected before dispatch and records kept. Any intentional damage to products prior to return will be charged in full and cannot be refunded.

We cannot accept returns if:

• The item shows signs of wear, washing, or damage
• Tags or labels have been removed
• There are stains from makeup, perfume, or deodoran​t
• Shoes show visible signs of wear, including scuffs or creasing on the leather or soles
• Packaging or accessories are missing
• The return is made more than 14 days after delivery

To complete your return, please use the pre-paid DHL return label included with your shipment. Ensure both the label and the wallet containing the commercial invoice (if applicable) are securely attached to the outside of your return box.

Please schedule a pickup via your local DHL website and have your waybill number ready.

For any questions or concerns, please contact our Customer Care team at customercare@rejinapyo.com or WhatsApp us at +44 7354 848215.

We only offer exchanges for items that are defective, damaged, or the incorrect size. If you would like to exchange an item for the same style, please email us at customercare@rejinapyo.com and we will provide further instructions.

We offer free return shipping for your first exchange request. However, any subsequent exchanges or shipping costs related to additional requests are the responsibility of the customer. A shipping invoice will be sent to you for any additional exchange shipments.

For assistance, please contact our Customer Care team at customercare@rejinapyo.com or WhatsApp us at +44 7354 848215.

If you believe you have received a faulty or defective item, we are here to assist you. We will gladly accept returns or provide replacements for items that meet the following criteria:

Receipt Date: The item must have been purchased from Rejina Pyo within the last six (6) months. Items received more than six (6) months ago are not eligible for a refund or replacement under this policy.

Condition: The item must be in its original condition and packaging, with all accessories, manuals, and labels included. We reserve the right to refuse returns or replacements if the item shows signs of misuse, abuse, or alterations.

Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns or replacement requests.

Once your items have been delivered and signed for at the address provided, they will no longer be covered under our insurance and we will not be responsible for any loss or damage incurred. If you are unavailable at the time of delivery, your courier will make two more attempts to reach you. Please take care to check your tracking number which you will receive as soon as the item has been dispatched. 

When trying on shoes, please take care to stand on a carpeted surface to protect the sole of the shoes. We cannot accept returns on shoes with damaged soles. Please return all the items including the shoe box and dust bag, otherwise, it will not be accepted.

Jewellery must be returned in its original packaging, unworn. 

Swimwear and intimates must be returned with the adhesive strip and tried on over underwear, otherwise, they cannot be accepted for return.

We are very sorry if you’ve received an incorrect item. 

If one of the items you received isn't what you ordered, please contact the customer care team to sort out a return for you, we will resolve the issue for you as quickly as we can and send you the correct item.

If one of the items in your order is not included, the item/s you ordered may have been out of stock. We recommend checking your emails including junk folders to check if we have sent you an email about this. 

If an item is missing, please get in touch with the order number and the missing item's name and number.