SOJO FAQ'S
Who is SOJO?
SOJO is the clothing alterations and repair platform for people and businesses, built on the belief that a sustainable fashion future is possible. We’ve now partnered with SOJO to offer bespoke services on your REJINA PYO items. Find out more here: https://rejinapyo.sojo.uk/
Where are SOJO based?
SOJO’s studio is in East London, UK and provides a door-to-door collection and delivery service in London and a reliable postal service nationwide.
Where do you offer SOJO?
SOJO’s services are available for all our UK customers. SOJO provides a door-to-door collection and delivery service in London and a postal service nationwide.
How long will it take?
In London, SOJOs riders deliver your item back to your door within five days. If based elsewhere in the UK, you can expect your items to be returned within seven days. If you would like to change the date or time of your collection or drop off please contact SOJO as soon as possible at support@sojo.uk and they will do their best to accommodate your request. Find out more https://rejinapyo.sojo.uk/
Does having my item altered by SOJO affect our Return Policy?
Once you have had your item/s altered it will no longer be eligible to return via our policy, but SOJO are dedicated to making the fit work for you.
What services does SOJO offer? How do customers communicate the service they want for the garment?
When using the online booking flow, customers will be shown all our service options. When tailoring your item, we also include instructions and videos to match your items (e.g. providing a pair of trousers with the correct fit on your waist as a sample for our in-house tailors to match) or to pin your items to the desired specification. When in doubt, SOJOs team of experts are standing by and will respond swiftly to all email enquiries at support@sojo.uk.
How should I package my item?
For London customers, when your SOJO rider arrives to collect your clothes, all you need to do is hand them over. They will then carefully place them into your reusable SOJO package and label with your order number.
For customers elsewhere in the UK, box or package your order, print your label and drop-off your package at any of the 6,000+ DPD drop-off locations in Great Britain. Find your nearest or most suitable here.
SOJO understands that your REJINA PYO pieces are important to you, and treats them with the utmost care and respect. Find out more https://rejinapyo.sojo.uk/